Privacy Policy

At SecuredMyHome.ca, we are committed to protecting your privacy and safeguarding your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or submit information through our forms.

1. Accountability

SecuredMyHome.ca is responsible for personal information under its control. We have implemented policies and procedures to ensure compliance with PIPEDA principles.

For privacy-related inquiries, please contact:

Volodymyr Rymar
Mortgage Agent Level 1
Email: volodymyrrymar@shelto.ca

2. Information We Collect

We collect personal information that you voluntarily provide, which may include:

  • Full name

  • Email address

  • Phone number

  • Mortgage-related financial or inquiry information

Information is collected when you:

  • Submit a contact or lead form

  • Request a consultation

  • Communicate with us through the website

We may also collect limited technical information (such as IP address and browser type) through cookies and analytics tools.

3. Purpose of Collection

Your personal information is collected for the following purposes:

  • To respond to your mortgage inquiry

  • To provide mortgage-related advice and services

  • To connect you with lenders or authorized partners when necessary

  • To comply with legal and regulatory requirements

  • To improve our website and service experience

We will not use your personal information for purposes other than those identified unless we obtain your consent or are required by law.

4. Consent

By submitting your information through our website, you consent to the collection, use, and disclosure of your personal information for the purposes outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us in writing.

5. Limiting Disclosure

We do not sell or rent personal information.

Personal information may be disclosed only:

  • To lenders, financial institutions, or authorized partners as necessary to provide mortgage services

  • To service providers who assist in operating our website or business (under confidentiality obligations)

  • When required by law, regulation, subpoena, or court order

Where information is processed by third-party service providers (including those outside Canada), it is protected through contractual safeguards.

6. Safeguards

We use appropriate physical, technical, and administrative safeguards to protect personal information against:

  • Unauthorized access

  • Loss or theft

  • Disclosure

  • Copying or misuse

Security measures include secure hosting environments and restricted access to personal data.

7. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, and to comply with legal or regulatory obligations.

When no longer required, information is securely destroyed or anonymized.

8. Accuracy

We take reasonable steps to ensure personal information is accurate, complete, and up to date. You may request corrections if your information is inaccurate.

9. Access to Personal Information

You have the right to request access to your personal information and obtain information about how it has been used or disclosed.

Requests must be submitted in writing to the contact listed above. We will respond within the timeframes required under PIPEDA.

10. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Enhance site performance

You may disable cookies through your browser settings. Disabling cookies may affect certain website functionality.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

12. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal or operational requirements. Updates will be posted on this page with a revised effective date.

13. Complaints

If you believe your personal information has been handled improperly, please contact us first so we can address your concern.

If your concern is not resolved, you may contact the:

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca